General terms and conditions of sale
Preamble
These general terms and conditions of sale apply to all transactions carried out on the website https://marvesca.com/ .
The Éminar website is operated by Marvesca LTD, whose registered office is located at 71–75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom. You can contact us at support@marvesca.com .
The online store offers products for sale intended for individuals, exclusively for retail sale.
By validating their order on the website, the customer confirms having read and fully accepted these terms and conditions of sale. Finalizing the order therefore constitutes unreserved acceptance of these conditions.
Article 1 – Principles
These terms and conditions define all the obligations between the seller and the buyer. Placing an order constitutes unreserved acceptance of all these terms and conditions by the buyer.
These terms and conditions govern only sales made through the website https://marvesca.com/ and supersede any other terms and conditions, including those that may apply to sales in stores or through other distribution channels. They are accessible at any time on the website and constitute the reference in case of any discrepancies with other documents.
The seller and the buyer agree that these terms and conditions govern their relationship exclusively. The seller reserves the right to modify them from time to time, with the new terms and conditions taking effect immediately upon being published online.
If any of the provisions should become inapplicable, it will be replaced by the practices in force in the distance selling sector in France, in order to ensure the continuity of contractual obligations.
Article 2 – Purpose and content
The purpose of these terms and conditions is to govern the relationship between the seller and the buyer during the sale of products offered on https://marvesca.com/ . They cover the entire purchasing process, from product viewing to delivery and any after-sales follow-up.
Article 3 – Pre-contractual information
Before placing an order and concluding the contract, the buyer acknowledges having received in a clear and understandable manner these general terms and conditions of sale as well as all the information provided for in Article L. 221-5 of the Consumer Code.
This information includes, in particular:
- The essential characteristics of the products offered;
- The amount of the products and, where applicable, the calculation method applied;
- Any additional costs, including those related to transport, delivery or postage;
- The date or delivery period when the contract is not executed immediately;
Information relating to the identity of the seller, their contact details (postal, telephone and electronic), their activities, as well as legal guarantees, the functionalities of the digital content, its interoperability and the conditions for implementing guarantees or other contractual provisions.
Article 4 – The order
The buyer can place an order directly on the website, from the online catalogue, using the form provided for this purpose, for any available product, subject to stock availability.
If an ordered product becomes unavailable, the buyer will be notified as soon as possible.
To validate an order, the buyer must accept these terms and conditions by clicking in the indicated place, choose the delivery address and method, and then confirm the payment method.
The sale will be considered final:
- once the buyer receives an email from the seller confirming acceptance of their order;
- once full payment has been made and confirmed by the seller;
Each order implies agreement to the price and information relating to the selected products. Any dispute regarding these points may be addressed within the framework of the exchanges and guarantees provided.
In the event of a particular problem, such as a payment default, an incorrect address or any other incident on the buyer's account, the seller reserves the right to suspend the order until the situation is resolved.
Article 5 – Validation and electronic signature
Providing bank details online and confirming the order constitutes formal and binding approval by the buyer. It confirms:
- that the sums indicated on the order form are due and payable;
the buyer's explicit agreement to all operations and commitments related to this order.
Article 6 – Order Confirmation
Upon validation, the seller sends the buyer a summary email specifying the items ordered, the total amount and the delivery terms, guaranteeing clear and immediate traceability of the transaction.
Article 7 – Archiving and proof of the transaction
The computerized records kept by the seller, in a secure environment, are considered reliable proof of exchanges, orders, and payments between the parties. Order forms and invoices are archived on durable and secure media, which can be produced under any circumstances to attest to the transaction.
Article 8 – Product Information
The items offered under these terms and conditions are exclusively those visible on the seller's website and indicated as sold and shipped by the seller. Their availability is limited to existing stock.
Each product is presented and described with the utmost care to accurately reflect its characteristics. However, the seller cannot be held liable for any errors or omissions in this information.
The images and photographs of the products are for illustrative purposes only and do not constitute a contractual obligation on the part of the seller.
Article 9 – Price
The seller reserves the right to revise its prices at any time, without affecting orders already confirmed. However, the price applicable to an order remains the one displayed and confirmed at the time of placement, provided the product is available on that date.
Article 10 – Payment Method
Placing an order on our website implies a firm commitment to payment. The buyer chooses from the payment options available on the site and ensures they have all the necessary authorizations to use them.
The seller reserves the right to suspend the processing or delivery of an order if payment is refused by the bank or if there are outstanding payments or prior disputes with the buyer. In this case, the order will only be considered valid once full payment has been received.
Payment must be made in full at the time of ordering and can be made by:
- PayPal
- Apple Pay
- Google Pay
- Visa
- MasterCard
- American Express
- Discover
- JCB
- Diners Club International
Article 11 – Availability Management, Cancellation and Refunds
Except in exceptional circumstances or during periods of closure clearly indicated on the homepage, the shipping times mentioned for each product are subject to stock availability. These times begin from the date the order confirmation email is sent.
If the product is not delivered within the agreed timeframe, the buyer must first request the seller to fulfill the order within a reasonable additional period. If delivery is still not made within this period, the buyer may terminate the contract. This notification must be made by registered letter with acknowledgment of receipt or any other durable medium. The termination will take effect upon receipt by the seller, unless the order has been fulfilled in advance.
When adherence to the delivery deadline is a determining factor for the buyer, they may terminate the contract immediately. In this case, the seller will fully reimburse all sums paid within a maximum of seven days following notification.
If a product is unavailable, the buyer will be informed immediately and may cancel their order. They can then choose between a full refund within seven days or an exchange of the product in question.
Article 12 – Delivery Organization
Delivery refers to the moment when the ordered products physically arrive or become the responsibility of the customer. Items are shipped according to the terms and delivery times specified above.
Items are shipped to the address provided by the customer when placing the order, and the customer is responsible for ensuring its accuracy. Any package returned to the seller due to an incorrect or incomplete address will be reshipped at the buyer's expense. Upon request, an invoice can be sent to the billing address instead of the shipping address by selecting the corresponding option during checkout.
If no one is present at the time of delivery, the delivery person will leave a notice indicating where and when the package can be collected. If the packaging appears damaged, open, or torn, the buyer must check the condition of the items. In case of damage, the package must be refused, and the corresponding reservation noted on the delivery slip.
Any anomaly (missing product, damaged package, broken products) must be noted as a handwritten reservation signed by the buyer or an authorized person. This verification is considered complete upon signature of the delivery slip.
The reservations must then be confirmed by registered mail to the carrier within two working days following delivery, with a copy sent to the seller according to the legal notices of the site.
In the event of a return, the buyer must submit their request within 30 days of receiving the products. Returned items will only be accepted if they are in their original condition, with all packaging, accessories, and instructions intact. Any claim made after this period will not be considered.
Article 13 - Claims related to delivery
The buyer must report any delivery errors or products that do not conform to the order form on the day of receipt or, at the latest, on the first business day following delivery. After this period, no claims will be considered.
The complaint can be notified by email to: support@marvesca.com .
The seller cannot be held responsible if the procedure is not followed or if the claim is reported outside the allotted time.
After receiving the claim, the seller will assign a tracking number for the exchange of the product(s) in question and will communicate it to the buyer by email. The exchange can only take place after this tracking number has been assigned.
The costs incurred by returning the products are entirely the responsibility of the buyer.
Article 14 - Product Warranty
14-1 Legal guarantee of conformity
The seller ensures that the products sold conform to the contract, allowing the buyer to invoke the legal guarantee of conformity provided for in Articles L. 217-3 et seq. of the Consumer Code.
In this context:
The buyer has a period of 2 years from the delivery of the product to assert their rights.
He can choose between repair or replacement of the product, subject to the cost conditions provided for in Article L. 217-17 of the Consumer Code.
For new goods, the buyer does not have to prove non-conformity within 24 months of receiving the product (12 months for second-hand goods).
14-2 Legal guarantee against hidden defects
In accordance with Articles 1641 et seq. of the French Civil Code, the seller is liable for hidden defects that render the product unfit for its intended use. The buyer must demonstrate that the defect existed at the time of sale and that it compromises the normal use of the product. This warranty must be invoked within two years of discovering the defect.
The buyer may choose either to cancel the sale or to request a price reduction, in accordance with Article 1644 of the Civil Code.
Commercial warranty
The products are also covered by a commercial warranty that allows for their replacement, repair, or refund. This warranty does not apply to defects resulting from improper use or external causes unrelated to the product's qualities.
Article 15 - Right of withdrawal
As the owner of our online store, I wish to inform you that, in accordance with current legislation, you have 30 days from the date of receipt of your order to exercise your right of withdrawal. You therefore have the option of returning any items that do not meet your expectations and choosing between a refund or an exchange. Please note, however, that return shipping costs remain your responsibility.
Products must be returned in their original condition and complete, with all items supplied upon delivery (packaging, instructions, accessories), to allow for resale. Any damaged, incomplete, or improperly used product will not be accepted for return.
The right of withdrawal can be exercised directly online via the form available on the website, or by any other clear means expressing the intention to withdraw. Upon receipt of your request, an acknowledgement of receipt will be sent to you on a durable medium to confirm that your request has been properly processed.
Once the return has been received and verified, the seller will proceed with the exchange or refund of the sums paid within a maximum of 7 days.
Article 16 – Force majeure
Neither party shall be held liable for the partial or total non-performance of its obligations if such non-performance results from an event beyond its control, unforeseeable and insurmountable. The affected party must immediately inform the other party of the occurrence and cessation of the event.
The following are considered cases of force majeure, without this list being exhaustive: disruptions to transport or supplies, natural disasters (earthquakes, floods, storms), fires, lightning, interruptions or malfunctions of telecommunications networks.
The parties will jointly examine the measures necessary to continue the contract. If the event persists for more than three months, the contract may be terminated by the unaffected party.
Article 17 – Intellectual Property
All content published on this website remains the exclusive property of the seller. Any use, reproduction, or distribution, in whole or in part, without prior authorization, is strictly prohibited and constitutes copyright infringement.
Article 18 – Protection of personal data
The personal information provided when ordering or using the site is necessary for the proper management of the services offered, including invoicing, payment processing and customer support.
The user has a permanent right to access, modify, rectify and object to their data, in accordance with the instructions available on the site.
Article 19 – Partial Validity
If one or more provisions of these terms and conditions are declared invalid or unenforceable, this will not affect the validity and application of the other clauses.
Article 20 – Non-waiver
Failure to exercise any right or action under these terms does not constitute a waiver of that right for the future.
Article 21 – Titles
The article titles are for ease of reading only and have no legal value.
Article 22 – Language
These conditions are written in French. In the event of a translation into one or more foreign languages, only the French version shall prevail.
Article 23 – Mediation and Dispute Resolution
The buyer may request mediation or any other alternative dispute resolution method, in particular from the Consumer Mediation Commission. The European Online Dispute Resolution platform can be accessed here: https://consumer-redress.ec.europa.eu/index_fr .
Article 24 – Applicable Law and Jurisdiction
These terms and conditions are governed by French law. Any dispute will be subject to the jurisdiction of the competent court. The buyer is encouraged to contact the seller to seek an amicable solution before resorting to legal action.
Article 25 – Collection and processing of personal data
Information collected: name, surname, contact details, payment data, connection and usage information, browsing preferences.
Use: order management, site improvement, commercial communication according to user choices, fraud prevention and customer support.
Sharing: Data may be transmitted to partners for payment processing, support, advertising, or in case of legal obligation.
Security : technical and organizational measures are in place to protect information, but absolute security on the internet cannot be guaranteed.
User rights: access, rectification, deletion, limitation, objection and data portability, exercised at the address: support@marvesca.com .
Update: Users will be notified at least fifteen days before the changes take effect. Refusal of these changes may result in the deletion of the user account.
Contact
Email: support@marvesca.com
Telephone: +447520636124
Customer service: Mon–Fri, 9am–6pm GMT
Legal information
Marvesca is part of Marvesca LTD (UK) .
Company number: 16487749
DUNS Number: 233848914
Address :
71–75 Shelton Street
Covent Garden
London WC2H 9JQ
United Kingdom
